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Travel and hospitality

Plan, book and support every trip in chat

Answer package questions, share itineraries, collect payments and send travel updates on WhatsApp. Hotels can handle pre-arrival requests and guest service from the same inbox.

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Travellers get answers while they're still comparing options
Documents and updates for each booking live in one easy-to-find thread
Guest requests reach the right team without phone tag

WHWanderlane HolidaysOfficial business account

Hi, do you have a 5-night Kerala package for 2 adults in December?

13:05

Hi! Yes, Wanderlane Holidays has three Kerala packages for December. Which style do you prefer?

13:05

BackwatersHills & teaBeach stay

Hills & tea

13:06

Munnar & Thekkady, 5 nights

Includes 3-star stays, breakfast, a private cab and sightseeing. A travel expert can share exact dates and a quote.

13:06

View itineraryTalk to expert

Talk to expert

13:07

Thanks! Priya from our Kerala desk will message you here within the hour.

13:07

Message

Use cases

How Travel & Hospitality teams use WhatsApp

Proven ways to turn conversations into enquiries, bookings, payments and repeat business.

Package enquiries
Answer questions on destinations, dates and inclusions with an AI agent trained on your packages.
Itinerary sharing
Send day-by-day itineraries, vouchers and tickets as documents in the chat.
Booking payments
Collect deposits and balances with payment links, and remind travellers before each due date.
Travel alerts
Notify travellers about check-in times, pickups and schedule changes.
Pre-arrival and guest requests
Take arrival times, room preferences and in-stay requests over WhatsApp.
Post-trip feedback
Collect ratings and comments with a short WhatsApp form after checkout.

Sample conversations

See it from your customer's phone

Real-world message flows you can build in minutes with templates, buttons and automation.

WHWanderlane HolidaysOfficial business account

Hi, do you have a 5-night Kerala package for 2 adults in December?

13:05

Hi! Yes, Wanderlane Holidays has three Kerala packages for December. Which style do you prefer?

13:05

BackwatersHills & teaBeach stay

Hills & tea

13:06

Munnar & Thekkady, 5 nights

Includes 3-star stays, breakfast, a private cab and sightseeing. A travel expert can share exact dates and a quote.

13:06

View itineraryTalk to expert

Talk to expert

13:07

Thanks! Priya from our Kerala desk will message you here within the hour.

13:07

Message

Holiday package enquiryA traveller asks about a package and is connected to an expert.

WHWanderlane HolidaysOfficial business account

See you soon

Hi Daniel, we're looking forward to your stay at Harbour View Hotel from 12 October. What time do you expect to arrive?

10:00

Before 2 PM2 PM to 6 PMAfter 6 PM

After 6 PM

10:41

Noted. Would you like us to arrange an airport pickup?

10:41

Yes, pleaseNo, thanks

Yes, please. My flight lands at 7:15 PM

10:43

Done. Your driver will wait at Arrivals with a name card. We'll share his contact details on the day.

10:44

Message

Hotel pre-arrivalA hotel collects arrival details and arranges a pickup before check-in.

Recommended features

The Travel & Hospitality toolkit

Start with these and add more as you grow.

Explore other industries

Put your customer conversations on WhatsApp

Connect your number, import your contacts and send your first message in an afternoon.

14-day free trial · No credit card required