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New: AI agents now qualify, answer and route your WhatsApp leads around the clock.See how it works.

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Shared team inbox

Every customer chat, one shared inbox

Bring WhatsApp and Instagram conversations into a single inbox your whole team works from. Assign chats, add context with notes and close conversations faster.

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  • 14-day free trial
  • No credit card required

  • Unlimited agents

    Add every teammate who talks to customers. Sales, support and operations share one workspace and one number.

  • Smart assignment

    Assign chats by hand or automatically, with load balancing so no single agent gets buried.

  • Context on every chat

    Contact profiles, custom fields, order history and internal notes sit right beside the conversation.

Assignment

Route every chat to the right teammate

Assign conversations manually or let auto-assignment spread them across available agents. Business hours and away messages set clear expectations when the team is offline.

  • Auto-assignment with load balancing
  • Open, pending and resolved status on every chat
  • Business hours with welcome and away messages
  • Reassign a chat without losing its history

Customer context

Full customer context beside every reply

Agents see who they are talking to before they type. Profiles bring together custom fields, tags, past conversations and orders from your connected store.

  • Contact profiles with custom fields
  • Order history from your connected store
  • Tags and labels to group and filter chats
  • WhatsApp and Instagram history in one timeline

Collaboration

Reply faster as a team

Pull in a colleague with an @mention, leave notes the customer never sees, and answer common questions with saved quick replies. Response and resolution times show up in Analytics.

  • Internal notes and @mentions on any chat
  • Saved quick replies with shortcuts
  • Mobile-friendly for agents away from a desk
  • First response and resolution time per agent

How it works

Get started with Team Inbox

  1. Connect your channels

    Link your WhatsApp Business number and Instagram account through Meta's official onboarding.

  2. Invite your team

    Add agents, set business hours and choose how new conversations are assigned.

  3. Start replying

    Work every conversation from one inbox, with notes, tags and quick replies at hand.

FAQ

Team Inbox questions

Yes. Your whole team works from one shared inbox connected to the same WhatsApp Business number, so customers always message one familiar number.

Yes. Instagram Direct messages arrive in the same inbox as WhatsApp chats, with the same assignment, tagging and notes.

New conversations are distributed across available agents with load balancing, so chats go to people who have capacity. You can still reassign any chat manually.

No. Internal notes and @mentions are visible only to your team and are never sent to the customer.

Keep exploring

Works even better together

Try Team Inbox free for 14 days

Connect your number, import your contacts and send your first message in an afternoon.

14-day free trial · No credit card required