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Restaurants and food

Take orders and reservations in a chat

Share your menu as a catalog, take direct orders and payments, confirm table reservations and bring regulars back with timely offers, all on WhatsApp.

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More orders placed directly with your restaurant
Regulars hear about offers on the app they open every day
Reservations confirmed in writing, with fewer phone calls

SRSpice Route KitchenOfficial business account

Hi, I'd like to order for delivery

19:58

Tonight's menu

Hi! Here's the Spice Route Kitchen menu. Add dishes to your cart and send it here when you're ready.

19:58

View menu

Sent a cart: 2 Paneer Tikka Rolls, 1 Masala Lemonade

20:01

Thanks! Your total is ₹520 including delivery. Pay by UPI to confirm and we'll start preparing.

20:01

Pay ₹520

Paid

20:02

Order accepted

Payment received. Your order should reach you in about 35 minutes. We'll message you when it's out for delivery.

20:02

Message

Use cases

How Restaurants & Food teams use WhatsApp

Proven ways to turn conversations into enquiries, bookings, payments and repeat business.

Menu as a catalog
Customers browse dishes, add them to a cart and place a direct order in WhatsApp.
Payment before prep
Collect payment by UPI or payment link before the kitchen starts on an order.
Table reservations
Confirm bookings, ask about special occasions and send a reminder on the day.
Order status updates
Tell customers when their order is accepted, out for delivery and delivered.
Offers for regulars
Send weekday deals and festival menus to diners segmented by past orders.
Feedback after meals
Ask for a quick rating after each order and follow up on complaints personally.

Sample conversations

See it from your customer's phone

Real-world message flows you can build in minutes with templates, buttons and automation.

SRSpice Route KitchenOfficial business account

Hi, I'd like to order for delivery

19:58

Tonight's menu

Hi! Here's the Spice Route Kitchen menu. Add dishes to your cart and send it here when you're ready.

19:58

View menu

Sent a cart: 2 Paneer Tikka Rolls, 1 Masala Lemonade

20:01

Thanks! Your total is ₹520 including delivery. Pay by UPI to confirm and we'll start preparing.

20:01

Pay ₹520

Paid

20:02

Order accepted

Payment received. Your order should reach you in about 35 minutes. We'll message you when it's out for delivery.

20:02

Message

Direct food orderA customer orders from the menu catalog and pays by UPI.

SRSpice Route KitchenOfficial business account

Do you have a table for 4 on Sunday evening?

15:30

Hi from Olive & Ember! We have tables for 4 on Sunday at these times:

15:30

7:00 PM8:30 PM

8:30 PM please. It's my mother's birthday

15:32

Reservation confirmed

Your table for 4 on Sunday at 8:30 PM is booked. Happy birthday to your mother! Our team will have a small surprise ready.

15:32

Get directionsChange booking

Message

Table reservationA guest books a table and mentions a special occasion.

Recommended features

The Restaurants & Food toolkit

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Put your customer conversations on WhatsApp

Connect your number, import your contacts and send your first message in an afternoon.

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