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Analytics and reports

See what's working on WhatsApp

Follow each campaign from sent to replied, see how quickly your team responds, check where chatbot flows drop off and tie revenue to the messages and ads behind it.

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  • 14-day free trial
  • No credit card required

  • Campaign funnels

    Sent, delivered, read, clicked and replied for every one-time and ongoing campaign.

  • Team performance

    First response time, resolution time and conversations handled for each agent.

  • Revenue attribution

    Link orders and deal values to the campaigns, flows and ads that started them.

Campaign reports

Follow each campaign from send to reply

See how many messages were delivered, read and clicked, and how many customers replied. Compare campaigns to find the templates and audiences that perform.

  • Sent, delivered, read, clicked and replied
  • Side-by-side campaign comparison
  • Retarget contacts who didn't read or click

Team performance

Know how fast your team responds

Track first response time, resolution time and conversations handled for each agent. Use the numbers to plan shifts and coach your team.

  • First response time per agent
  • Resolution time and conversations handled
  • Open, pending and resolved breakdown

Bots and revenue

Chatbot completion and revenue in one view

Check how many customers finish each chatbot flow and where they leave. Attribute orders and deal values to the campaigns, flows and ads behind them, then export the data.

  • Completion and drop-off for each flow
  • Revenue attributed to campaigns, flows and ads
  • Exports for any report

How it works

Get started with Analytics

  1. Use the platform

    Reports fill in automatically as you send campaigns, run flows and handle chats.

  2. Pick a report

    Open campaign, team, chatbot or revenue views and set the date range.

  3. Act and export

    Retarget, rebalance assignments or refine flows, and export data for wider reporting.

FAQ

Analytics questions

For every campaign you can see messages sent, delivered, read, clicked and replied, so you can find exactly where people drop off.

Orders from your connected store and won deal values from the CRM are linked to the campaign, flow or ad that started the conversation.

Yes. Export report data to share with your team or combine with figures from other tools.

Keep exploring

Works even better together

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