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Ecommerce and D2C

From first browse to repeat order on WhatsApp

Share your catalog, recover abandoned carts, confirm COD orders and send shipping updates on WhatsApp. Parlo connects to Shopify and WooCommerce, so every message reflects real order data.

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Every abandoned cart gets a timely, personal follow-up
More COD orders confirmed or switched to prepaid before dispatch
Sales and support handled from one shared inbox

NANorthwind ApparelOfficial business account

You left something behind

Hi Riya, your Linen Overshirt (M) is still in your cart at Northwind Apparel. Complete your order before your size sells out.

18:05

View cartNeed help

Does it come in olive? I wanted that one

18:12

It does, and olive is in stock in M. I've swapped it in your cart. Prepaid orders placed today ship today.

18:13

Checkout now

Done, paid via UPI. Thanks!

18:20

Order confirmed

Thanks, Riya! Order #NW20418 is confirmed. We'll send tracking details as soon as it's packed.

18:20

Track order

Message

Use cases

How Ecommerce & D2C teams use WhatsApp

Proven ways to turn conversations into enquiries, bookings, payments and repeat business.

Abandoned-cart recovery
Remind shoppers about the items they left behind, with a link straight back to checkout.
COD-to-prepaid nudges
Offer a UPI payment link after a cash-on-delivery order to reduce refused deliveries.
Order and shipping updates
Confirm orders and share tracking as each shipment moves from packed to delivered.
Catalog in chat
Send product collections customers can browse, add to cart and order without leaving WhatsApp.
Launches and sales
Announce drops, restocks and festive sales to segments built from purchase history.
Post-purchase support
Handle exchanges, returns and order questions from a shared team inbox.

Sample conversations

See it from your customer's phone

Real-world message flows you can build in minutes with templates, buttons and automation.

NANorthwind ApparelOfficial business account

You left something behind

Hi Riya, your Linen Overshirt (M) is still in your cart at Northwind Apparel. Complete your order before your size sells out.

18:05

View cartNeed help

Does it come in olive? I wanted that one

18:12

It does, and olive is in stock in M. I've swapped it in your cart. Prepaid orders placed today ship today.

18:13

Checkout now

Done, paid via UPI. Thanks!

18:20

Order confirmed

Thanks, Riya! Order #NW20418 is confirmed. We'll send tracking details as soon as it's packed.

18:20

Track order

Message

Abandoned-cart recoveryAn automated reminder brings a shopper back to checkout.

NANorthwind ApparelOfficial business account

Confirm your order

Hi Arjun, thanks for ordering the Trail Runner 2 (UK 9) from Stride Lab. Total ₹3,499, cash on delivery. Please confirm your order.

11:30

Confirm orderCancel order

Confirm order

11:34

Confirmed. Prefer to skip handing over cash at the door? Pay now by UPI and your order moves to the front of the dispatch queue.

11:34

Pay by UPIKeep COD

Pay by UPI

11:35

Payment received

We've received ₹3,499. Your order is now prepaid and will be dispatched within 24 hours.

11:37

Track order

Message

COD order confirmationConfirm a cash-on-delivery order and offer a switch to prepaid.

Recommended features

The Ecommerce & D2C toolkit

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Put your customer conversations on WhatsApp

Connect your number, import your contacts and send your first message in an afternoon.

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