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Healthcare and clinics

Easier appointments and follow-ups for patients

Let patients book, confirm and reschedule visits on WhatsApp, and send reminders with their consent. Clinical questions are always routed to your staff, never answered by a bot.

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Fewer no-shows, with reminders patients can confirm in a tap
Reception spends less time on routine booking calls
Clinical questions always reach qualified people, not a bot

MDMaple DentalOfficial business account

Hi, I need an appointment with a dentist this week

08:47

Hello from Maple Dental. I can help you book. Which clinic would you like to visit?

08:47

IndiranagarWhitefield

Indiranagar

08:48

Dr. Rao has these slots available this week:

08:48

Thu 10:30 AMThu 4:00 PMFri 11:00 AM

Thu 4:00 PM

08:49

Appointment confirmed

You're booked with Dr. Rao on Thursday at 4:00 PM. Reply here to reschedule. For anything urgent, please call the clinic directly.

08:49

Message

Use cases

How Healthcare teams use WhatsApp

Proven ways to turn conversations into enquiries, bookings, payments and repeat business.

Appointment booking
Patients pick a clinic, doctor and time through a WhatsApp form or chatbot menu.
Visit reminders
Send a reminder before each visit, with options to confirm or reschedule.
Report notifications
Let patients know when lab reports are ready and how to collect or access them securely.
Front-desk inbox
Handle timings, directions and billing questions from a shared inbox for your reception team.
Consent-first messaging
Message only patients who have opted in, and record their preferences on the contact profile.
Clinical handoff
Route symptom and medication questions straight to qualified staff instead of an automated reply.

Sample conversations

See it from your customer's phone

Real-world message flows you can build in minutes with templates, buttons and automation.

MDMaple DentalOfficial business account

Hi, I need an appointment with a dentist this week

08:47

Hello from Maple Dental. I can help you book. Which clinic would you like to visit?

08:47

IndiranagarWhitefield

Indiranagar

08:48

Dr. Rao has these slots available this week:

08:48

Thu 10:30 AMThu 4:00 PMFri 11:00 AM

Thu 4:00 PM

08:49

Appointment confirmed

You're booked with Dr. Rao on Thursday at 4:00 PM. Reply here to reschedule. For anything urgent, please call the clinic directly.

08:49

Message

Appointment bookingA patient books a consultation through a chatbot menu.

LFLotus Family ClinicOfficial business account

Visit reminder

Hi Sameer, this is a reminder of your follow-up with Dr. Kapoor at Lotus Family Clinic tomorrow at 9:30 AM.

17:00

ConfirmReschedule

Confirm. Should I keep taking the tablets before the visit?

17:18

Thanks for confirming. Medication questions are answered by our medical team, so I've passed yours to the nurse on duty. They'll reply here shortly.

17:18

Okay, thank you

17:19

Hi Sameer, Nurse Anita here. I've checked your file and will call you in a few minutes to talk through your medication.

17:26

Message

Reminder with staff handoffA visit reminder leads to a medication question, which goes to a nurse.

Recommended features

The Healthcare toolkit

Start with these and add more as you grow.

Explore other industries

Put your customer conversations on WhatsApp

Connect your number, import your contacts and send your first message in an afternoon.

14-day free trial · No credit card required